Public Complains of Recompense Demands in Kemdikbud

Chief Ombudsman of the Republic of Indonesia (ORI) Amzulian Riva said as much as 29.8 percent of public complaints in the Ministry of Education and Culture (Kemdikbud) is about recompense demands. Then 20.24 percent is procedure deviation and seven percent concerns illegal fees.  He explained that the report was the result of reports received in 2016. The number of complaints about Kemdikbud’s public service that entered in 2016 reached 794 reports.

Amzulian said that the existence of his institution is not intended to embarrass an institution, but solely for the sake of improving the quality of public services. He expressed, for ORI what is most important is how the public responds to the public services provided by public institutions.

Earlier, the Ombudsman placed Kemdikbud to rank 9th with a score of 93.01 on compliance in public service. This changes Kemdikbud’s position which was previously in the red zone, into a ministry categorized in the green zone (high score).

Minister of Education and Culture (Mendikbud), Muhadjir Effendy, said the memorandum of understanding was an initiative of Kemdikbud to achieve public service excellence. Mendikbud expressed his hope that the cooperation with the Ombudsman would result in improving the quality of public services in general in the field of education.  In particular, Mendikbud expressed his wish that the Ombudsman could be a partner in the supervision and control at the National Standard School Examinations and the National Examinations soon to take place in order to run well with minimal fraudulent practices.



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